Refund policy

RETURNS & REFUNDS POLICY

Zynella Interior

Easy 14-Day Returns

Your satisfaction is our priority.

If you are not 100% satisfied with your purchase, you may request a return within 14 days of delivery for a full refund or exchange.

To initiate a return, please email:

📧 support@zynellainterior.com

Our team will personally guide you through the return process and provide detailed instructions.

Return Eligibility

To qualify for a return:

  • The item must be unused, undamaged, and in the same condition you received it
  • The item must be returned in its original packaging
  • Proof of purchase (order number or receipt) is required

Returns must be authorized before shipping.

Return Shipping

Zynella Interior covers return shipping costs.

To ensure the correct return method and carrier are used, customers must contact us at support@zynellainterior.com before sending any item back.

Unauthorized returns may not be accepted.

Refunds

How Refunds Work

Once we receive and inspect your returned item, you will be notified via email.

If approved, your refund will be issued to your original payment method in full.

No deductions. No hidden fees.

Refund Processing Time

Refund timelines vary by payment provider:

  • Credit / Debit Card: 2–3 business days
  • PayPal: 1–2 business days
  • Bank Transfer: 5–7 business days
  • Other payment methods: 3–7 business days

Processing times may vary slightly depending on your financial institution.

Late or Missing Refunds

If your refund has not appeared:

  1. Check your bank or PayPal account again

  2. Contact your card provider — some banks take additional time to post refunds

  3. Contact your bank to confirm processing status

If you still have not received your refund, contact:

support@zynellainterior.com

We will assist you promptly.

Damaged or Faulty Items

If you receive a damaged or defective product:

  • Contact us within 72 hours of delivery

  • Include photos or videos clearly showing the issue

We will provide a full refund or replacement, according to your preference.

Your satisfaction remains our priority.

Buyer Protection

You are fully protected when shopping at Zynella Interior.

You qualify for a full refund if:

✔ Your item does not arrive within the stated delivery window
✔ Your item arrives damaged or defective
✔ The item received does not match the description
✔ An item promised as genuine is proven counterfeit

We stand firmly behind the quality of our products.